Please read through these terms and conditions carefully as they relate to your rights and liability under consumer law, upon placing an order with us Sheffield Organic Growers, Hazlehurst Lane, Lightwood Lane, Sheffield S8 8BG, you agree to these terms and conditions henceforth laid out. We reserve the right to revise these terms and conditions as we see fit, so please check to see if these have been updated on this page, as we will do this from time to time. These terms and conditions were last revised on 9th January 2024.
Registration
You must be over 18 years of age to order form Sheffield Organic Growers, this applies to any businesses who must be owned and operated by a person 18 years of age or over. In order to order from us as a new customer you must first set up a new account by registering your details online with us. This account is not a credit account and all payments should be received before any orders are delivered unless otherwise agreed with a member of staff from Sheffield Organic Growers in writing. You must provide correct and complete information upon registration with us. If any changes to this information occur, please inform us promptly or update them yourself in your account ASAP.
Payment
When in the process of completing your order you will be asked to set up a payment method with our payment provider Stripe, this is a third party payment facility and your payment card details are held by Stripe and Stripe only. All customer order baskets are completed and the payment is requested at 11pm Monday night by us to the third party provider Stripe, the payment request from Stripe should come in to your bank within 24 hours. We do not accept any liability for how long your bank takes to process the payment, this payment is usually debited 24 hours after the initial request is made by Stripe.
All goods that you have ordered in your basket for the week in question must be paid for before dispatch, if you need to cancel or take a break from our veg bag deliveries if subscribed to a weekly or fortnightly order, please do so before the basket processing deadline of Monday 11pm the week of your bag delivery. This will avoid us picking the order on the field and thus reduce food waste, if you need to see what is due to be delivered then please log in to your account on our website and view your basket contents.
If you cancel your order after this deadline of Monday 11pm prior to delivery that week, then you may be liable to pay for the goods in full or part depending on whether the goods have been collated or dispatched. You must make this late cancellation to us via email or text message so we have it in writing on the day of request. We reserve the right to terminate your deliveries for your account if your payment has not been made by the above stated deadline.
If there is an outstanding balance at the time of discontinuing your orders or if we must terminate your membership due to non-payment, we will initiate a formal process. Initially, we will provide you with a statement and three written payment requests. If the amount remains unpaid after this period, we retain the right to impose an administrative charge. This charge will cover the expenses associated with the letters sent and the fees incurred in appointing a debt recovery firm. Prior to applying any charges, you will receive written notice detailing the amount. In the event that a cheque payment is dishonoured by your bank, we also reserve the right to pass on the charges imposed by our bank for the presentation of unpaid cheques to you.
Purchases
An order placed through our website is considered pending until you receive an official order confirmation. Conversely, phone orders will be verbally accepted by our staff. The act of submitting an order constitutes an offer to enter into a contract for the purchase of goods from us. Our acceptance of an order is contingent on our assurance that we can fulfil it. However, the availability of products is subject to change, and we cannot guarantee the availability of all items at the time of order acceptance. In the event that we are unable to deliver a specific item from your order, we typically substitute it with an alternative not on your dislike list. In rare instances where an alternative is unavailable, you will not incur charges, resulting in a credit that can be applied to future orders. We will make efforts to notify you of any changes in price, and for detailed information, please refer to our website.
Delivery of Goods
When you place an order through our website, it remains pending until an official order confirmation is received. On the other hand, phone orders are verbally accepted by our staff. Submitting an order signifies an offer to engage in a contract for purchasing goods from us. Our acceptance of an order is conditional upon our ability to fulfil it. Nevertheless, the availability of products may change, and we cannot guarantee all items will be available at the time of order acceptance. Should we be unable to deliver a specific item, we typically substitute it with an alternative not on your dislike list. In rare cases where an alternative is unavailable, you won't be charged, resulting in a credit for future orders. We strive to notify you of any price changes, and for detailed information, please consult our website.
Cancellation Rights
You can cancel your order with us at anytime via phone, email or writing. You will not incur any charges for cancelling, provided you give enough notice before order deadline's have passed as detailed above. You the customer are solely responsible for making sure the cancellation is received by us in time and communicated properly and clearly. Sheffield Organic Growers may suspend or cancel any order or your registration at our reasonable discretion if any of the obligations here laid out in our terms and conditions are breached, we will always communicate this with you via email or the phone number you have provided with your account.
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