Privacy Policy

Terms And Outline

This Privacy Policy outlines the procedures by which Sheffield Organic Growers ('We') gather, utilize, and disclose your information as you engage with our service, adhering to the guidelines set forth in the General Data Protection Regulation (GDPR) and other relevant legislation. Our purpose in collecting information is to enhance the quality of our service. Transparency is crucial to us, and we aim to clearly articulate why we collect personal information, how we utilise it, and the measures we take to ensure your safety and the security of your information. By utilizing our service and furnishing us with your personal information, you signify your consent to the collection and utilisation of this information as outlined in this Privacy Policy.

GDPR

At Sheffield Organic Growers, safeguarding your privacy and personal data is our foremost commitment. We employ an online computer system called 'Growing Good' to oversee our online ordering processes and facilitate order administration. Customer data is securely stored on a disk within a reputable and well-established hosting provider's secure data centre, with added encryption measures for heightened security. In compliance with GDPR, we adhere to the condition that explicit consent is obtained from customers for both contacting them and securely storing their data.

We also use mailchimp the reputable and secure mailing list online software provider, as our mailing list third party email newsletter provider and distributor. By signing up to our veg bag scheme you automatically subscribe to this list, which you are free to unsubscribe from at anytime after you receive your first newsletter. We automatically subscribe you to this in order that we can communicate important information about potential price changes, product availability and changes to our subscription service.

How Your Data Is Used By Us

We use your data to provide a better service that is tailored to every customer specifically. Without your data we would not be able to contact you about your order, or deliver it to your home address.
The following points elucidate how we utilise your data:
To fulfil contractual obligations and provide our service, we may use your data to:

• Process and fulfil your orders
• Handle payments
• Address queries and complaints
• Maintain a record of your interaction with us
• Provide reminders for ordering deadlines
• Notify you if your basket has not been checked out
• Inform you of service changes, such as product unavailability
• Contact you if any irregularities are detected in your order

With your consent, we may use your data to:

• Send email newsletters for updates
• Inform you about competitions or events
• Notify you of new products and services aligning with your interests
• Conduct customer feedback surveys to enhance our service
• Reach out if you permanently cancel your orders, seeking insights into your decision
• Develop and enhance our site and systems

Should you choose to deregister your account, we retain your data in anticipation of your return. If you wish for us to permanently delete your data upon deregistration, please inform us, as we have the capability to do so. Any inquiries regarding your personal information will be promptly addressed by our team.

Password Sign In And Cookies

When you sign up, you will need to create a password for your account, this is so you can log back in, update any information regarding where to leave your delivery, edit your order, or change your payment details. You must keep this password secret and safe, if you believe for any reason the safety and secrecy of your password has been compromised, inform us immediately and we can issue you a new one to reset your account with.

This site uses cookies, these are text files of small pieces of data that sit in your computer and allow our website to provide you with a better user experience. They are used to retain user preferences and store information for things like your shopping basket contents and provide anonymised tracking data to

Sharing Your Data

We share your data to mailchimp or newsletter template provider.

We also use Facebook and Instagram to show you information about our products.

Please click on the links for each company to further see how they handle your data in accordance with GDPR.

Please contact us if you have any questions regarding our privacy policy via email at [email protected]

or write to Sheffield Organic Growers, Hazlehurst Lane, Lightwood Lane, Sheffield S8 8BG or call 07922595487.