Frequently Asked Questions
Is everything in the bag Organic?
Yes all contents is 100% Organic certified and completley traceable. Any produce we can't supply from the site we buy from local organic wholesalers or other certified growers.
What do I do if I need to stop my bag?
You can either contact us directly at firstname.lastname@example.org or log in to your boxmaster account where you can set your bag to stop for the weeks you are away. The bag then re-starts from the dates you select and you are only charged when a bag is delivered (direct debit is completly linked to bags delivered for the week).
Can I choose what's in the box?
Our standard boxes usually consist of three staple, carrots, potatoes and onions and whatever is season from the plot. During the winter months we do try to vary the bag with some items from the continent. We offer the ability of customers to exclude up to three items of veg, which we substitute with other items of similar value. You can add prefenreces to which veg you like so we can try to swap the items you don't like, for the items you do. You can also add extra items of veg from the plot to your bag as well as all the staples, plus eggs! You can choose to have these either as regulars, one-offs or
What happens when I am not in and my bag is delivered?
You can add notes to your order to let us know where you'd like your bag left when not in. We also have pick up points located around the city, so you can collect at your convinience and not have your bag get wet.